DELIVERY
Thank you for visiting and shopping at www.carbonartuk.co.uk. Following, are the terms and conditions that constitute my Delivery Policy.
Delivery Processing Times
Standard orders – All standard orders are processed and dispatched within 5-7 working days.
Custom orders – All custom orders are produced and sent out for delivery within 10-15 working days, depending on the size of the order. I may need to get in touch with you via email for clarification about locations of custom orders, but will endeavour to create your order still within this above timescale.
Orders are not shipped on weekends or holidays. If I am experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be notified by email.
Delivery charges
Delivery charges for your order will be calculated and displayed at checkout. All items are shipped by second class Royal Mail.
Standard orders – small quantity of cards/1-2 tea towels
Estimated dispatch time: 5-7 working days
Delivery cost: £2.95
Standard orders – all other items
Estimated dispatch time: 5-7 working days
Delivery cost: £3.95
Custom orders
Estimated dispatch time: 10-15 working days
Delivery cost: £3.95
Delivery delays can occasionally occur.
RETURNS
You have 14 days from receiving your order to notify me you would like to return it, and another 14 days to return the items.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
You need to notify me by email before you return an item – orders@carbonartuk.co.uk
Custom orders and sale items are not eligible for a refund unless damaged.
Damaged items
In the very rare occurrence that an item arrives damaged, please notify me within 30 days and supply photographs of the damaged item by email – orders@carbonartuk.co.uk. Damaged items will be looked at on an individual basis and will be rectified by either a replacement or refund.
Refunds
Once I receive your item, I will inspect it and notify you that we have received your returned item. I will immediately notify you on the status of your refund after inspecting the item. Only the cost of the original item will be refunded. If your return is approved, I will initiate a refund to your original method of payment.
Contact
If you have any questions on how to return your items, please contact me.